Archives for June 2008
Editorial October 2006
By Janchrister Egnefors, October 2006The travel sector is thriving – judging by the growth in volume we have seen so far this year, and assuming that such growth implies improved profitability for those who produce, distribute and sell travel.
It is however very uncertain whether things will continue this way, because in many cases players in the chain are being paid less than previously per sold unit, while costs have remained at more or less the same level. If margins decline too much, greater volumes will not help – multiplying zero gives zero. Read more…
The big move
October 2006The first Scandinavian travel agencies started in April to use the Amadeus platform for the Central Ticketing System, known as CTS. The platform simplifies the handling of tickets for travel agencies, and is used throughout the world. So far, more than half of Amadeus’ Scandinavian customers have changed to the system. Amadeus Magazine has met two of them. Read more…
MZ Travel: A holistic approach to customer service
October 2006Taking a holistic approach to customer service primarily involves selling additional travel-related products. By asking the right questions and assuming the role of problem-solver and travel consultant – rather than acting like a pushy salesperson – the full value of the travel agency will become all the more clear to the customer. Read more…
Impressions of a cruise passenger
October 2006A growing number of people are discovering the benefits of a cruise holiday. In the Nordic Region, many providers have experienced an extraordinary increase in cruise travel. Preconceived ideas that cruise ships are filled with blue-haired old ladies and overweight men are gradually fading. Read more…
